Cannot import the video mp4 file

Hello guys,

I’m having a problem with importing video in Cubase pro 10, “invalid or not supported file”. When I tried open one of my video files, there was nothing happen on my screen. I don’t know much about technical video things, but I tried convert my video file from mp4 to .mov. and it also didn’t work. Can anyone help me please.

I’m a Windows 10 user

Thank you in advance

Still not working now

Check the frame rate on the video you are importing. Cubase does not support certain frame rates. Look for supported frame rates in the manual. The only way I know of to convert the frame rate of the video to allow you to import it is an application called Handbrake. It’s a free app you can find on the net. Hope this helps.