Cannot import the video mp4 file

Hello guys,

I’m having a problem with importing video in Cubase pro 10, “invalid or not supported file”. When I tried open one of my video files, there was nothing happen on my screen. I don’t know much about technical video things, but I tried convert my video file from mp4 to .mov. and it also didn’t work. Can anyone help me please.

I’m a Windows 10 user

Thank you in advance
JK

Still not working now
:frowning:

Check the frame rate on the video you are importing. Cubase does not support certain frame rates. Look for supported frame rates in the manual. The only way I know of to convert the frame rate of the video to allow you to import it is an application called Handbrake. It’s a free app you can find on the net. Hope this helps.