Cannot install Download assistant 1.39.3 (Latest)

Cubase
,
1

Hi guys, I’m on my 5th day of trying to do a clean Windows 11 install and it has been a complete nightmare.

I cannot get the download assistant to install no matter what I do. I’ll include some of the errors I get in photos. Sometimes it will load up the installation screen and then it just disappears. My Asus drivers would not even install until I turned off everything in Windows Security. Then they finally opened and installed. I would click on “Run as administrator” and nothing would happen, until I turned off everything in Windows Security. Then my RME MADI card drivers were failing every attempt to install, so I had to go back one by one and turn things back on in Windows security viruses and threat protection and then the drivers installed with no problem. So, I’ve tried every combination to try to get the Download Assistant to install and nothing is working. I don’t know what to do at this point because I feel I have exhausted every option. Any help would be greatly appreciated. This has never happened before, and I’ve never had these problems until now. I did a memory test using memtest86 and ran 4 passes with no errors, so it’s not the memory which is what I thought must be the issue, and it’s not. I have so much work to get done including sync opportunities and I haven’t been able to do any work at all for 5 days now, today being day 5.

System
Asus Prime 790-A Wifi
32gb ddr5 memory from the list of compatible memory on the Asus product page.
I9 14900k processor
RME MADI 128 channel card (non-FX Version)

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2

You don’t mention the Windows version (exact version, that is)

But this sounds like an OS component was not correctly installed, or attributes were not set properly by the Windows installer, etc…

3

Check your system health.

Run in command prompt as admin:

sfc /scannow

then:

Dism /Online /Cleanup-Image /ScanHealth

if needed:

DISM /Online /Cleanup-Image /RestoreHealth

1 Like
4

It’s the latest version of 25H2.

5

Hey I just gave that a shot and these are the results I got.

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6

Unfortunately after running those commands my system now takes about 3 times longer to boot up and the apps that are supposed to load after startup are now taking forever as well. I’m going to have to just load Rufus back, create a new installation drive and start over again.

7

Yes. Your system is badly corrupted.

8

I’ll let you know how it goes once the 6th Windows 11 Installation is done. I just built this computer a little less than a year ago. It’s not the hardware. I have a feeling Microsoft has done something that has broken the OS with the latest update. I never had this problem before, everything installed fine after the windows installation, no issues at all. Now every single piece of software has an installation issue while trying to install it.

9

Perhaps it would be better the Microsoft tool to create the pendrive this time? just to change the way, rather than Rufus I mean.

1 Like
10

Yes you’re probably right. I already started the Rufus installation though I created before seeing this. If this doesn’t work again I’ll try the regular Microsoft image creator.

11

Clarification please.

  1. You’re beginning with a completely empty, reformatted (delete partition, add partition etc) nvme ssd c drive.
  2. And then clean install of win11 from a Microsoft iso.
  3. And then checking device mgr to insure all pertinent system drivers are there, waiting a bit for os to settle in with its own updates
  4. After completion (and a “starter” backup of the fresh intact system)
  5. then doing whatever Steinberg trip you’re doing.

Right?

12

Yes in fact during the windows installation I’m even deleting the partitions from the main C drive until there is only one unformatted partition. Then I click next for the windows installation to allow Windows to partition it as needed.

As of now after I finished the windows installation I made using Rufus, after the installation and windows starts up, I can’t even run the Asus chipset drivers application. I run as administrator and nothing happens. The installation won’t even start.

Right now I’m downloading the Windows 11 ISO again, and this time I’m going to create the USB drive using Microsoft’s tool. This will be, I think my 8th installation of Windows, at this point I’ve lost track.

13

I never use Rufus. People do, I don’t.

However, I do 5-6 clean win11 installs here on my systems each year…and not that this will make a diff… but maybe try doing it this way below (which is what I do)…..because who knows what/where your current method is introducing gremlins …and by the way, the words “update” should never appear anywhere in the process (an onscreen prompt of “update” means time to start over :slight_smile: )….

Insert empty flash drive in your usb slot (empty as in formatted and empty)

Download win11 iso using Win 11 Install Assistant …ie google it and get your iso there for a clean install. You didn’t really say “where” you got your iso …you DON’T want an iso made by first “looking” at your current setup (ie…NEVER use stuff like win11 reset-system routines built in to win11).

Win11 will begin creating the iso, asking where you want it to create the bootable iso….point to the empty flash drive. When complete, pop the flash drive out & place it out of the way.

take the C drive out

Walk it over to a diff win11 computer & attach it (via a usb encl or direct wire to mob9 whatever)

conputer sees it as a d drive…or e or whatever.

With built-in Windows disk utility, delete ALL partitions. Delete volume. I ALWAYS begin with ZERO partitions …the drive then being as empty and non-partitioned as the day you bought it.

Pop the drive back into the to-be-installed pc. Pop the bootable flash drive into a usb slot

Power up the computer and this time (unlike other times) you’ll only get a msg to partition/format/install iso….pointed at the empty c drive. I select to create “1” partition, using the full space capability of the drive.

Win 11 installs.

I don’t mean to sound rudimentary….but there’s just enough difference in the way you described your process (compared to mine) that hey ..maybe there’s something in my steps that can help.

I never ever have setup gremlins in my steps so…if any of this works, that’s all that counts.

14

For the OP’s original issue, something that has worked for me in the past.

1.) Reboot your PC
2) Press Win+r to open the Run box.
3) enter the following line in the box and press enter.
%userprofile%\appdata\Local\Temp
4) Delete the contents of the folder, but not the Temp folder itself.
5) Ignore any files that complain they can’t be deleted.

Reboot

Try the Cubase update again.

15

That’s actually exactly what I’m doing right now, except I’m deleting the partitions during setup until the drive has no partitions and I’ve started the install from there.

I figured there is no reason to remove the drive and go through all of that when I can just delete the partitions on the C drive during the installation.

I’ll let you know how it goes this time.

16

I have two machines here with components identical to yours, including the RME MADI cards. I’ve got Win 11 25H2 running on both of them with no problems.

Has this particular machine of yours ever been working properly? Is the BIOS up to date on the mobo? I’m asking because Intel 13th and 14th gen processors potentially suffered from heat issues on earlier BIOS versions as the default CPU settings were too aggressive.

Once the processors started to fail, they exhibited unpredictable behavior which could be not unlike what you’re seeing now. However, you’ve successfully run memtest several times which I would expect to fail if the CPU is bad.

It’ll be interesting to see how an install goes with the standard windows tool.

17

Windows installed fine, no issues this time using the standard Microsoft Media Creator. For those asking I was getting the Windows 11 ISO directly from Microsoft not some 3rd party site. You do that and you’re asking for problems. I’ve doing this way too long that I know better and figured that decades ago. I downloaded newer drivers and BIOS from the ASUS Europe website that aren’t on the US website.

The motherboard chipset drivers would not install before, I would click “run as administrator” and nothing would happen, the program wouldn’t start. Now they all started up no problem (unlike the older drivers that where just released about a month after these were) and installed properly. Everything passed Memtest84 CPU, and memory, both are fine. I suspected it could possibly be memory which is why I ran it.

Still cannot install Steinberg Download Assistant, I’m getting all new errors now. I’ll upload the screen shots and the installerbuilder debug files it created.

Personally, I think an update to Windows is what is causing this. People commenting stating they have never had this problem, well yeah neither have until right now trying to do a fresh install. I have NEVER had this problem in my 35 years of building computers. Never. I think this is a Microsoft issue and Steinberg needs to look into it and possibly create a patch for the Steinberg Download Assistant. Right now, everything is pointing to something new in Windows 11 25H2 being the problem with a fresh installation, I don’t think it’s happening for those who simply updated their machine. There is a huge difference between a fresh install and an update after everything has already been installed some time ago.

installbuilder_debug_4724.xml (5.4 KB)

installbuilder_debug.xml (5.8 KB)

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18

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installbuilder_debug_4724.xml (5.4 KB)

installbuilder_debug.xml (5.8 KB)

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19

Except my machines are all 25H2 Win11 Pro and sda works fine on them. Granted, their clean install of 25H2 was some months back, but sda is working with no crash……you sure you’re using 1.39.3? The earlier version f-o-r -s-u-r-e won’t connect. That’s why st had to release 1.39.3.

20

Absolutely 100% positive.

The installation screen will fade in with “Steinberg” on it. Sometimes the installation just disappears after it’s faded in, or it disappears as it is in the middle of unpacking the file. It simply will not finish installation and just keeps crashing.

Older versions load and tell you it can’t connect to the server.

This is the latest version. I even turned off smart screen in Windows Security because sometimes that can corrupt a download. You had to do that with Line 6’s Helix plugin for quite some time up to this year or you would get a corrupt installation file.

I turned off smart screen and then downloaded the file just to rule it out as a possible problem, and that’s not the issue.

At this point, I’m convinced this a Windows issue and Microsoft has changed something. I don’t know what but this file will not install no matter what I do. I even disabled EVERYTHNG in Windows Security, virus protection, fire wall, literally every single security feature one by one and then attempting the installation. Nothing. It won’t work, and something is just broken.

After several fresh installs and everything I have done, I don’t think there is any other explanation except a change in Windows, and a patch needs to be made to the installation file. I have $2500 door stop right now and can’t do any work, literally nothing because I can’t even get the installation center installed. I haven’t even gotten to try plugins yet.

This is a complete nightmare and I’ve never experienced anything like this before. I’ve always been able to solve the issue, so this has me extremely concerned.