Hi there, so after I bought a brand new UR12 from Japan in 2021, I successfully registered it and installed Cubase AI 11 through the download assistant. There is a lot of power outages where I live and after one of them, I was not able to start Cubase AI again. I tried several times, unsuccessfully. Then when I wanted to do a dual boot of my windows 10 partition with a linux one, my windows partition was accidentally erased so I lost my first install of Cubase AI and everything with it. Then I tried to reinstall Cubase AI 11 recently on my new windows 10 partition, but when I tried to activate it it says no license found, and when I was able to get a new activation code through the download assistant, it says something like code already used.
Please get in contact with your local dealer/technical support. Give them your MySteinberg email address. They will be able to find your old Soft-eLicenser and insert it into your MySteinberg account. Then you can reactivate.
Hi, I didn’t buy a used item, I bought my UR12 brand new from a dealer in Japan.
And I don’t live in Japan.
My old soft-elicenser was lost when my hard drive was accidentally wiped out.
How is it that I can’t reactivate Cubase AI although I clearly registered it with that download code before?