I’ve encountered a problem with my USB e-Licenser. It is no longer working with my laptop, so I can no longer use my copy of Cubase Artist 6. I have updated eCC to the latest version and it simply does not see the licenser.
Updating the driver software through Windows 10’s Device manager gives me the message “Windows found driver software for your device but encountered an error while attempting to install it. The system cannot find the file specified.”
I’ve tried the elicenser in all available usb ports on the laptop and none of them works. I’m yet to check to see if it works on a different computer.
If it turns out to be a problem with the elicenser itself, is it possible to purchase a new one and put my license code onto that one?