I bought Wavelab Elements on 24th June using my normal email address dec@makehits.com the validation code appeared on the screen but, sadly, I did not take a note of it or validate the purchase immediately, That email has been made unusable as the domain has been sold to InternetX and they have not pointed the DNS to the correct server… hence my emergency email of dec.cluskey@gmail.com
I cannot see my purchase in the Assistant … it still shows the trial version of Wavelabs Pro.
I find the company extremely hard to contact … they simply do not reply when I do find a contact method … much like Avid???
Does anyone know how I can access an activation code or even see my purchase [I see it on my Visa statement]
So you changed your mail address for your Steinberg products, right?
You need to login to your Steinberg profile using your old mail id first, there is no need to have the old mail server for that. All products are registered to the old mail id.
In the online profile you should see your products and there you can also change the mail address to the new address.
After that you should be able to login using your new id and can open support tickets for your purchase
‘Keeping my brother’s memory alive’
This Email is written with humour and should be read with a smile
So many thanks Juergen …
I shall do that … I will let you know how I get on …
Dec [Cluskey]
dec.cluskey@gmail.com
*‘Sounds of Sunday’ *ZOOM - 1st Sunday of each month ID: 736 7801 5504
Passcode 2d6tmd 2 for 2.30pm [UK time GMT]
