Cannt upgrade licence from cubase 11 to cubase 14

Hi
Bought cubase 11 in local store, nov, upgraded to cubase 12.
now bought upgrade to cubase 14 from cubase 11. and it cant find licence to upgrade.
maybe because i bought upgrade from 11 and not 12. misread that i have a working licence for 11 and 12?
im from europe/croatia

Hi and welcome to the forum,

As you own Cubase Pro 12 alerady, you have to buy the update from Cubase Pro 12 (not 11).

Please, return your update here > Billing and Refunds > Refund Instructions. And buy the correct update.

thanks a bunch