Cant access VST sounds

My friend purchased a UR22 from a music shop and it included a copy of Cubase 9.0. He couldn’t access VST Instruments or sounds . He upgraded to Cubase Elements 10.5 and stilll no sounds. Any solutions out there Is the free version included with UR22 a complete version ? How do we fix this?

There is no free version… it’s bundled… you have to by hardware to get it…

Your friend should read the manual…
On the other hand it is not much information from your side…