Can't Activate CUBASE AI

I have problems when I try to get the activation code from a diferent ways. If I try directly from my account in a steinberg page put in my eLicense code I have an XML error (attached in this post), when I try from the Elicense Activator program I get a connection error, my firewall is complete inactive, and my internet are in perfect status… please I need a help.

Im trying to do that whith a YAMAHA THR10 amp and Cubase AI 6 CD.