Can't create account

This is just stupid.
When I try to create a account, I get a message that my mail address is already in use.
And then when I select “Forgot password” and enter my (the same) mail adress, it says that it don’t
exist in the system.
Then I tried to contact Steinberg via the mail form, but that is not possible without logging into
the account. The account that do and don’t exist?