I was sent an email recently saying that I had a free copy of AI 7 as an upgrade from AI 6 from when I purchased a UR22. I attempted to download it a few days ago, however I was unaware that I didn’t have enough free hard drive space to download it. I made multiple attempts to download it, all of which failed. Eventually, the link on MySteinberg disappeared and now I’m not able to download it at all. I sent a support ticket a few days ago but I’ve heard nothing at all.
I’d appreciate a prompt resolution, and an explanation as to why you would remove a download link in this manner. After all, why would you remove a download link based on number of downloads from one source? (Which is what I’m assuming you do.) All attempts were made from the same computer in quick succession, as one would do if they assumed their downloads were failing because their Wi-Fi connection was dodgy (which I did at the time).