Can't Download License!!!

I bought a copy of Cubase Artist 8.5 and have had no success downloading the license in eLicense Control Center. When I enter my activation code (successfully), it shows that I have a soft eLicenser but it is greyed out (with a red crossed out circle) and will not let me select it to download the license. I have already deleted eLicenser and reinstalled the newest version as well as ran maintenance more than once and this does not solve the problem.