Can't find C12 license in MySteinberg. Normal?

I bought, installed and activated Cubase Pro 12 on launch day. That actually went fine. However, my C12 license has not yet appeared in my MySteinberg account, neither as a license nor as a download.

Is this normal? Is MySteinberg being phased out? Is the Download manager the (only) thing to use now?

j,

There’s two licensing sections on MySteinberg now. You may be in the original e-licenser section (marked with a cross on screenshot):

Go to the landing page for your account (Login) and make sure you’re in the ‘Steinberg Licensing’ section (Arrow)

If it’s not in there, is it possible you’ve logged in to a different account when activating C12(?).

Thanks, I found it. But it was actually somewhat hidden :slight_smile: This has always been my landing page:


I had to go to “My profile” before I found the new “Show Steinberg…” button, where the C12 license is. Someone should give the interaction designer a stern talking-to.

j,