Can't import mp4 or Mov file, 42' duration, Windows 10

*Cubase don’t recognise an mp4 file or mov file, 42’ duration.
i tried to drag it in cubase, import it as a video file or as an audio from video file , or add a video track and drag it, but nothing happens.

*Windows 10

Please help me,
Thank you

What platform and version are you on? If Mac, have a look at this post:

Hello, i’m working on windows 10, cubase 10