I managed to get a ticket in to the shop as suggested above but can’t check the status as I can’t log in as my email I used for the purchase is unrecognised (the problem). I’ve tried deleting the cache, it still loops back to the homepage (although shows www . steinberg.net/#newRequest in the address bar) on the main website.
What’s the typical response time and will I get it via email (as I can’t log into the site as above to check). UPDATE: I’ve received a response already with details of the purchase and means to reset my password and account so I can log into the shop and can download the invoice. Great.
Still not sure why the ticketing doesn’t appear to work on the main website, hope no one else is experiencing that.