I am having an obscene amount of difficulty attempting to reactivate my copy of Cubase Elements on my new computer. I do not know how to describe exactly what’s going on but suffice to say the reactivation process through MySteinberg has proved very unsuccessful for me - no matter what serial numbers I enter from soft eLicensers new & old, no matter what old product activation codes I enter, always an error in that red-coloured text. I was hoping that since I have, I’m quite sure, all the necessary codes, account details, etc, someone may be to help me. it’s quite important to me.
upon entering the eLicenser serial number from my new computer I am told that there are ‘no products found on this eLicenser’, while if I attempt to enter the old serial number from the eLicenser on my old computer, I get; ‘This eLicenser number has already been registered by another user.’
If I try to enter the download access codes that I used to activate my copy of cubase, I get ‘The eLicenser assigned to this Activation Code was already registered by another user.’