can't reactivate the old e-soft elicenser

Hi ,
after formating my computer and install new version of win 10 and installing qubase
i cant get a new activation code to reactivate it again
i did all the steps like its describe in the stienberg site instruction but i get that message :

“Your eLicenser with the number 3209235413 12ACDCD642 was successfully registered.
Currently, there is no valid Steinberg product license found on this eLicenser.”
please assist me
OHAD

Hi,

Was your formal Soft-eLicenser registered in your MySteinberg account?