can't reactivate the old e-soft elicenser

Hi ,
after formating my computer and install new version of win 10 and installing qubase
i cant get a new activation code to reactivate it again
i did all the steps like its describe in the stienberg site instruction but i get that message :

“Your eLicenser with the number 3209235413 12ACDCD642 was successfully registered.
Currently, there is no valid Steinberg product license found on this eLicenser.”
please assist me


Was your formal Soft-eLicenser registered in your MySteinberg account?