Cant reactivate

My mac recently died and I needed to reinstall cubase. I have been unable to find my activation email so I don’t have the activation code. I put in a ticket, its has been 15 days with no reply. I have tried to call UK support, a number in Germany and the number listed is not in use. I even got my cell company to check, and yep, it’s not a valid number. What the hell, you pay all this money and the level of support is this bad… Damn, I should have stuck with logic!! SHOCKING.

What can I do, any ideas?

Where’s your USB key? Did you plug that in and install the eLicenser on your Mac?
The USB key holds the licences, so no need to activate it etc.

It’s not a USB version, it’s only elements so does not need a USB