This has me stumped. I’ve checked and rechecked my Device Setup and VST Connections multiple times and it seems that Cubase just isn’t accepting the audio signal from either of two interfaces.
I’m on Artist 7.0.3, Win 7 pro 64 bit, tons of RAM, dual core i5. I have BFD2 as my only VST instrument on this project so far. Only other VSTi (besides Steinberg includeds) is a free one for Indian instruments that’s been installed for many weeks now without issues. I’m mentioning these because of the sticky post on how to post an issue. I don’t think they are relevant.
Everything was working perfectly previously and I’m not aware of any significant changes recently.
In Cubase Artist 7.0.3 “Device Setup” I select my Focusrite Scarlett 2i4 interface, and associated ASIO driver. In VST connections I choose the appropriate Scarlett inputs and outputs. On the physical interface box I see it gets my microphone signal (after a preamp and compressor; an adequate strong signal) and can turn it up so it clips and then turn back down a bit. I’m sure it’s a good signal. In a mono audio track in Cubase Artist I select input “Mono 2” (associated to Right In from the Focusrite which is where my mic connection goes to) and click on both the record and direct monitor buttons on the track (and even combinations those). The audio meter shows nothing for the track, and nothing is recorded when I try. I have unplugged the interface’s USB cable from my workstation and restored it, wiggled various connections, and so on. Everything worked just fine before. I’ve used various guitars and mics on both input channels in the recent days.
To debug I switched back to my M-Audio Delta 44 sound card in Cubase, switched the ASIO driver, setup the VST connections, etc. to no avail. Cubase will not see the audio. I then successfully recorded into the program Audacity using both the M-Audio and Focusrite interfaces. And I recorded into an old version of Soundforge using the Focusrite interface. This tells me the problem is with Cubase or my setups in Cubase. But I’ve gone over them again and again.
Cubase playback is good; I can playback my Cubase project no problem.
I tried re-running the 7.0.3 update install (thinking it might replace a faulty file or something) but it told me it was already installed. So I downloaded the 7.0.8 update and that failed with a message that “An installation package for the product Steinberg Cubase 7 64bit cannot be found’”, etc. saying try again with a valid copy of ‘Cubase7_64bit.msi’. I searched for that on my computer but didn’t find it either. I’m using a licensed copy and have the eLicenser dongle of course. Not sure if this is unrelated…
In summary, my interfaces both work with other programs but Cubase is not seeing the signal on an audio track, and I’m pretty sure I have done setups correctly.
One more thing: I unchecked ASIO Guard after seeing it in a post about intermittent audio, but didn’t help.
I hope someone has seen this or has some clues for me! Thanks for any help.