Can't renew activation, licence missing in MySteinberg.Net

Hi,
I’ve recently installed a fresh system on my mac, then I have installed Cubase LE 9.5, eLicencer which received a new number, and I was able to reactivate my Cubase licence, but I cannot get WaveLab working, MySteinberg.net does not listing it, it looks like if I never had a licence for WaveLab and I can’t reactivate it. But I’ve been using it for 2 years and even bought two upgrades (from Wavelab LE 7 to Wavelab Elements 10). The software (Cubase and Wavelab) came together with ZOOM H4N PRO device.

When I pasted the most recent activation code for Wavelab to Registration section in MySteinberg.net it informs that the code belonged to the licencer which is deprecated (the old one), when I put the code to the new licencer it says the code has been used, I need to reactivate it. It is circular and frustrating.

Does anyone know perhaps how to contact Steinberg via email, or any solution to this? Should I contact Zoom for the new Download Code for WaveLab? :confused:

/Szymon

Rather contact Steinberg support mentioning your Wavelab Elements licence, rather than the LE version.

I’d love to contact Stainberg but there’s no such possibility in mySteinberg.net on my account… when I click “submit the ticket” it redirects me to list of distributors…