I’ve got a working hardware eLicenser with a valid Cubase Pro 9.5 license on it which allows me to use CP9.5 no problem, but I can’t transfer this lincense to any of my 2 other dongles, nor can I put my existing Artist 8.5 or Padshop Pro licenses on this dongle with CP9.5 on it.
Now the (long) story: (can be skipped to TL;DR)
Today I’ve bought a used eLicenser with Cubase Pro 9.5 license on it. The guy who sold it to me, also helped me register the dongle at my Steinberg account right away. When I got home I launched the program on my PC, all is fine. A bit later I decided to drop this license to my other dongle (which also has my Artist 8.5 and Padshop Pro licenses on it). Couldnt do this because of an error saying that ~at least one of the dongles was disconnected during the transfer (apparently it wasnt during the dozens times I did it). I then took my third eLicenser (with 25-hour demo license on it) which was included with Artist 8.5 box (bought the box when I already had the first dongle) and tried to transfer my licenses between all three of them.
What I got: Artist 8.5 and Padshop Pro lincenses can be transferred with no problem between the 2 dongles that I already had, but none of them can be put to the new (used) dongle with CP9.5 on it, nor can the CP9.5 be transferred to any of my 2 other dongles (all with the same error).
I have latest eLicenser software, I re-checked this situation using my Macbook with latest eLicenser software and had the same problems, I did numerous restarts and performed maintenance tasks on both PC and Mac, nothing has changed. I can confirm that all this time the CP9.5 can be launched all fine, meaning that the dongle can be considered somewhat working.
I bought a dongle with the Pro 9.5 license because the deal was same price as to upgrade my existing Artist 8.5 to Pro 9.5 online, but I now also got another dongle that I planned putting my Artist 8.5 license on to sell it, having 2 other eLicensers with Pro 9.5 and Padshop on 1st and a 2nd backup dongle.
What can be suggested for me to do next? Can I somehow still accomplish my initial plan described above? Maybe ZDT is an option here (?), but will the Pro 9.5 dongle be usable after I mark it “broken” in order to use ZDT?
Thanks in advance, kind people.
P.S. I also couldn’t find proper support e-mail address (being constantly redirected to “Find your local dealer and deal with him”) or page for support ticket submission, that’s why I’m here.
Hrdwr specs just in case: PC i7 7700k, MSI PC-Mate H270, 8gb Ram, Win10 Home unactivated.
Macbook Pro 13” mid-2012, Mac OS 10.13.3.