cant update ur44

ive just bought a ur44 ive installed the cd which came with it but I cant updated my ur44 or the plugins to the v2…everytime I try it it says you don’t have the correct operating system or it says you don’t have the correct processor.
im running a pc with windows 7 ultimate service pack 1 and my processor is intel Pentium dual core e5800 3.20ghz ,4gb ram…i hope someone can help.

just got an email from support they’ve told me to install the 64bit update they say even though im using Cubase 32 bit version they say it should be ok…thanks