I have tried to upgrade to Cubase 12, but I cannot login at the beginning of the payment form.
I have the right password (I changed it 3 times!), I can login to Steinberg with the password, but I cannot connect to my account when I’m on the payment form.
I tried with Edge, Chrome and Mozilla several times.
I found that a bit confusing my self: that account is not the same of your Steinberg account, but another one just for the payment website.
You can create a new one, or start the “forgot password” if you already used it in the past.
OK. You were right I clicked on “forgotten password” on the login popup and it redirected me on a very different page than the one I used to change my password previously. I apparently didn’t have the same password after all!
It seems to work now.
But it’s pretty confusing: it’s very difficult to find a link to log in to this account.