I’m trying to upload my educational and crossgrade proof of eligibility and the webpage isn’t allowing it. My educational proof is a PDF file, around 5.8MB, and the crossgrade is a PDF under 600KB - so it should be within the constraints indicated by the instructions. I’m able to choose the file but when I hit Upload, the webpage simply refreshes. When it reloads I can still see my selection for educational crossgrade (Dorico Crossgrade from Finale (Education)), but both proof of eligibility files are no longer listed on the right-hand column.
Do you know why this is? I really wanted to buy the crossgrade today because I was worried Steinberg might choose to end the crossgrade promotion, but I obviously can’t do that if the website is being buggy. Is there any workaround?
Thank you so much,