Use turingopera@gmail.com. Make sure to send log files.
If Cantai isn’t working, sending us your log files helps us figure out what went wrong. Here’s how to find them:
On a Mac: Open Finder (the smiley face icon in your dock). At the top of your screen, click “Go,” then “Go to Folder.” A little box will pop up. Copy and paste this exactly, then press Return:
~/.cache/Cantai
A folder will open showing some files. Find the ones called stderr.txt and VST.log, and attach them to your reply.
(If nothing happens or the box says the folder can’t be found, press these three keys together: Command, Shift, and the period key. That makes hidden folders visible. Then try again.)
On a Windows PC: Open File Explorer (the yellow folder icon in your taskbar). Click on the address bar at the top — the strip that shows where you are, like “This PC > Documents.” Copy and paste this exactly, then press Enter:
%LOCALAPPDATA%\Cantai\
A folder will open. Find the files called stderr.txt and VST.log, and attach them to your reply.
Thank you — once we see the logs we’ll get back to you as quickly as we can.