Just to report, in case it affects anyone else, I contacted Steinberg Support on 28 February 2021 asking how I could log out of the forum (as I habitually log out of sites). I received a reply yesterday, 2 months later.
I hadn’t thought it a complicated question but not only they didn’t answer. Instead, they logged me out of the forum, which I hadn’t asked for! I’m still none the wiser about how I sign out from here.
So if you turn to them for support, be prepared for a long wait and an inappropriate response.
Generally I look from new posts at the top level and clicking further takes you to “preferences”. There is no logout there unless you go to the security tab which is not where I’d expect to find it or where I’ve ever seen it on any other forum to my knowledge. Doesn’t look like I’m the only one who didn’t spot it is directly accessible from the “head and shoulders” icon but then I’ve never had any reason to look there.
Anyway, maybe it’ll help someone else
Such as the OP…
I’m not sure who these comments are addressed to – for my part I was only remarking that a logout as part of a security menu is rather strange. The fact that logout is frequently directly at the top level of user settings I don’t dispute.
My initial remark of it being tied to the MySteinberg was a bit over-hasty and from memory only, I freely admit
Yes, as I said it’s habitual and probably started some while ago when I had troubleshooting authority with a bank’s systems/programs. It was an instantly sackable offence to leave one’s computer logged on while away from it (if caught).
No matter. this message was a warning about the delay in responding then logging me out which I didn’t ask them to do…in case someone tries to use that support route. I was a newcomer at the time.
Thank you for pointing out where the log-out is. I found it whereas I failed to at the time I contacted support.
Ivor and @ntsarb are no doubt referring to our in-house support team in Hamburg, who do indeed struggle through the sheer weight of tickets they receive to reply in a timely fashion. This requires a lot of different solutions – it’s not as simple as adding more support team members, though we have done that. We also need better technological solutions for users finding answers for themselves, smoother purchase and download processes, a different license management system, and so on, and so on. We’re working on all of these things, but they take significant time and energy. What I can tell you is that our support staff are dedicated and have a great deal of expertise, and they work very hard for all of our customers.
My advice would certainly be to post here on the forum rather than to raise a ticket with the support team. For one thing, you have an audience of hundreds, if not thousands, who can potentially answer your query if you post here.
I dare say that disturbing the extremely busy, great professional support team with a request to help a child to simply log out (!) and then ACCUSE the team of being too slow and doing the thing wrongly is a bit too much.
Let’s let the support guys deal with REAL issues NEEDING support.
Sorry and feel very free to flame me. Well, I am actually not sorry.
I contacted Steinberg support for an issue with the license system about two months ago, but I haven’t received any answer yet. Yesterday I wrote again, if I’ll receive no answer I might post the issue in this forum
Last week I had trouble with installing Dorico on my new computer. The Steinberg chat online system was slow to respond at first, but he did solve the problem immediately once we were connected. Maybe try the chat instead of email.