Change from OneDrive personal to OneDrive Business now 4Knob Upright cannot find license file

Hi,
I recently change from OneDrive personal to OneDrive for Business, now 4Knob Upright cannot find license file. I purchase version of Cubase 12 and the following addon.

It displays the following error when Cubase is loading:

"Some content could not be loaded. Either, licenses are missing, or time-limited licenses are expired:

4Knob Upright

Find out more on how to activate…" please see attached error

I read through the licensing help, but couldn’t get the issue sorted,

Could someone please assist me?

Thanks,

Vin.

Hi,

Is this library using the new Steinberg Licensing System or is it still using the old eLCC? If it’s using eLCC, does it sit on the Soft-eLicenser?

Hi,

The library is using the new Steinberg Licensing System.

Hi,

Can you see it in the Steinberg Activation Manager? Is it activated?

It has disappeared from the activation manager.

Hi,

Can you see it in your MySteinberg account?

Yes, I can see it listed on MySteinberg account.

Hi,

Could you try to start Steinberg Download Assistant sign in and make sure all the components are up to date?

Already done that.

Hi,

I would get in contact with the local Steinberg Support.

Okay.
Thanks for your help.