If you add a regular note on the snare, and then type Shift-Alt-Up or Shift-Alt-Down, does that cycle that note through the available playing techniques (and noteheads)?
Strange. The Shift-Alt-Arrow works. Thanks for the trick.
Regarding the issue that Alt-Arrow doesn’t work: To be honest, till today I read that Dorico official article, I was totally not aware of the existence of directly inputing the side-stick technique.
In that case, the Playing Techniques are definitely defined correctly within the instrument, so it’s not the kit or the instrument that’s at fault. If you put a note on a pitched staff can you use Alt-Up/Down to raise or lower the pitch?
cc @dspreadbury Please update your official documents (mentioned in the first post of this thread) to state that snare techniques (incl. side stick) has to be input by using Shift+Alt+Arrow if a user is using US keyboard. // I didn’t test whether this issue is repeatable on Windows, but I am pretty sure that till today I didn’t notice that UK and French keyboard can use Alt+Arrow to input sidesticks.
That’s generally untrue - I just tried it. There is something specific to your system(s). I don’t know whether it’s specific to Chinese keyboards, or something you may have inadvertently overridden in key commands, or something entirely different.
Tomorrow I will try a fresh-installed VMWare macOS instance to see whether this issue still exists.
I suspect the official reply will be something along the lines of:
Please repeat what you did in your video (replicating what I did in mine), then go Help > Create Diagnostic Report. Then please upload the resulting Dorico Diagnostics.zip file on the desktop.
If you want to go digging through the Application Logs yourself, I suspect that what you’ll find is that Dorico’s recording NoteInput.MoveDown (and NoteInput.MoveUp) events:
whereas it should be recording NoteEdit.PitchUp (and NoteEdit.PitchDown) events:
It might be worth just double-checking that there really isn’t any instance of Alt-Up (or rather Alt+Up) in keycommands_en.json within the user-level Application Support folder - that’ll show up in the diagnostics zip too.
My keycommands_en.json file is here:
keycommands_en.json.zip (1.5 KB)
I suspect this is your problem:
Delete those lines.
Save keycommands_en.json back to ~/Library/Application Support/Steinberg/Dorico 3.5/
Problem still there?
OK. Within the application bundle itself, can you check the dates modified on the keycommands files (in the Resources folder)?
Mine look like this:
If yours look different, then - with Dorico closed - try overwriting the existing keycommands_en.json with the one I’ve attached here.
keycommands_en.json.zip (4.3 KB)
If things in the app bundle gets modified, the macOS Big Sur codesign won’t return this result:
Update: I already checked that our keycommands_en.json files are identical to each others.
Here’s how I repeated this issue on a vanilla VMware macOS instance (US English keyboard layout):
And here’s the same test on a VMware Windows 7 instance:
(OS Language is Traditional Chinese with US Keyboard.)
I have neither UK nor French keyboard to test.
@pianoleo Though I appreciate your information regarding Shift+Alt+Arrow trick, I feel like being interrogated by you through your questions to me in this thread till now. I hope my two videos above will stop you from doing similar interrogations in this thread, but… just in case you question the authenticity of the installers: these installers are what I downloaded by Steinberg Download Assistant today. Both macOS Mojave and Windows 7 will warn by default if the installer signatures are not valid.
I don’t mean to be picky, but on your VMware video you clearly show a different procedure to the one listed in the documentation.
I can’t see what you’re typing on the Windows video, but I suspect it’s the same.
Going by the procedure in the original First Steps document you referenced, you’re doing steps 9 then step 11 then step 10. This won’t achieve the same result as step 9 then step 10 then step 11.
The listed procedure (simplified - see the complete procedure here: Inputting notes for unpitched percussion)
- Invoke the caret
- Use up/down to get to the correct instrument
- Use Alt-Up/Down to select the correct playing technique.
- Input the note.
If you input the note first and then want to change its playing technique, you have to use Shift-Alt-Up/Down (which isn’t a trick - it’s documented here, for instance: Changing the playing techniques of unpitched percussion notes)
Please verify that you are following the procedure correctly.
Thank you for pointing that out.
It really looks like I got hit by a boomerang thrown out by myself.