Code has been used by another user

I bought a UR44C. During the installation of the software, when I entered the license code (Download access code), it appeared that the download access code has been used by another user. I would like to ask anyone who knows how to deal with it, please let me know.

Translated from Chinese by mod

Try this:


I bought Cubase 12 update but dont get email with download acces code.
I Wrote to Steinberg technical support - no answer:)
Help me please.

Thanks in advance

1 Like

I have the same problem - did a crossgrade and got no Access code - no answer form support

Yes, I don’t know is this problem solved, but the local seller helped me through a familiar steinberg employee by sending me email with acces code, try it too.
Good luck