First of all Steinberg - WHAT THE HELL???
I made a support request on November 07, 2024 and I only received a reply yesterday - ONE MONTH LATER.
This was my original request…
"I see that you have released Cubase 14 and I only purchased Cubase Pro 13 on 12 September 2024.
If I had known that you were going to release a new version then I would have waited.
Can you offer a Grace Period or a better upgrade discount than the one on your website?"
This was a fair and reasonable question that only required one of two answers, either Yes or No.
The email I received from Steinberg 12 hours ago states:
"Dear customer,
Please excuse the significant delay in responding to your request and for not having met your expectations.
Is the request still pending? If so, please submit a new ticket and we will do our best to get back to you as soon as possible.
Thank you for your patience and understanding.
You can find the full details of your ticket right here: https://helpcenter.steinberg.de/hc/requests/663931
Best regards,
Steinberg Support Team"
NO, I do NOT excuse your delay in any way.
It is mind boggling that Steinberg believe that this incompetent and complete lack of service is acceptable in any way.
Since the current joke of owners purchased Steinberg, it has gone from a company where I could pick up a phone and speak directly to Tech support IN THE UK on the same day, who would stay on the phone until the issue was fixed. I even got to know two of the tech support guys by first name and it all made me feel valued as a customer.
It has now become a complete joke within the Professional Recording industry and I do not know many full time Pro’s who have a good word to say about Steinberg or Cubase.
I also run 2 full Pro Tools rigs and if I encounter a very rare issue, an PT tech will remote in to these rigs (normally within 12 hours at the most) and fix the issue there and then.
From what I can tell, the coders of Cubase are far too concerned in adding fancy features and ugly colourful interfaces, and still have not written a rock solid engine to fix the issues that THEY created when they started messing with it…
Until the new owners got thier hands on it IT WAS ROCK SOLID.
And what really make me so mad that I Physically shake is the way you treat your customers which such clear contempt.
In a Professional Studio where deadlines MUST be met a user CAN NOT be expected to wait for support, it is needed WITH HOURS.
DAW’s are NOT toys for me or many other full time Professionals who rely on them to make thier living and to be able to pay any people who work in our Studios.
Yes, it would be stupid to not agree that there are so many amature and wannbie users of all DAW’s who lap up every shiney new gimic feature, many have found thier way on this forum, but the core base of any DAW, its life blood, is its Professional Users and Steinberg has forgotten this, or maybe they just do not care.
Yes, I am mad as hell with Steinbergs Incompetent & non-existent support but what do you expect?
Did Steinberg really believe that this is acceptable?
It is no wonder what so ever that Cubase is loosing users to Reaper, Studio One, Ableton and others, Cracked versions of those, and Cubase, can be found really easy all over the net so for the users who legally do the right thing and pay for thier software to support the developers to be treated like this by Steinberg is the lowest of the low.
It is as if Steinberg is taking peoples money and then saying “**** you” when support is needed when really they should be doing everything they can to make customers happy and to feel respcted and valued.
STEINBERG WAKE THE HECK UP before it is too late and what was once the best DAW goes the way of the Dodo.