Hi everybody. I’m a little worried about Steinberg. I have been using Nuendo since 2001 and these days customer support no longer responds to submitted requests / tickets. Often been up to several months with no response. I think such a high quality software and quite expensive should also make the customer suppport work much much faster.
All I can say is that, when I upgraded from Nuendo 1.5.2 to 10, (wow that was amazing btw), once I contacted their parent company Yamaha, suddenly things went a lot faster. This was the year they had their 20th Anniversary upgrade sale, so they were slammed with work.
KUDOS to Yamaha and Steinberg, I do hope they get more employees on the Steinberg support so it takes less time, and I hope your issue gets resolved soon.