To address this point: one of the main reasons for making the change is so that we can move to services with a much tougher, more hardened and scalable architecture that can handle millions of customers simultaneously. Our existing eLicenser infrastructure certainly does not fit the bill.
A big part of this project has been choosing service providers to form the foundation of the new system that will be guaranteed by them to have “five nines” levels of reliability (that means uptime of 99.999% or more). We are partnering with serious companies operating at serious scale. I am not worried about the reliability of the new system.