Constant Random Crashes

Cubase
,
1

Hello,

Cubase is crashing every 10 minutes or so. There is no pattern when it does so, it can be during playback, while rendering, while audio editing…
The thread that crashes in the report is always the one that contains the ‘com.steinberg.AudioFileHandler.Xiph’ in it. I tried to google it but it doesn’t give much info about it.

Thank you for your help!

==> Crash Report Sample:

Process: Cubase 10 [1903]
Path: /Applications/Cubase 10.app/Contents/MacOS/Cubase 10
Identifier: com.steinberg.cubase10
Version: 10.0.20.187 (10.0.20.187)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Cubase 10 [1903]
User ID: 501

Date/Time: 2019-05-06 18:43:19.873 -0400
OS Version: Mac OS X 10.14.4 (18E226)
Report Version: 12

Time Awake Since Boot: 18000 seconds

System Integrity Protection: enabled

Crashed Thread: 15 VST Loader

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000003f5b45b8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1903]

Thread 15 Crashed:: VST Loader
0 com.steinberg.cubase10 0x00000001116c79ac 0x10fc2d000 + 27896236
1 com.steinberg.cubase10 0x00000001115c2474 0x10fc2d000 + 26825844
2 com.steinberg.cubase10 0x00000001115c2acc 0x10fc2d000 + 26827468
3 com.steinberg.cubase10 0x00000001115c2e1d 0x10fc2d000 + 26828317
4 com.steinberg.cubase10 0x000000011012cfaf 0x10fc2d000 + 5242799
5 com.steinberg.cubase10 0x0000000110132b48 0x10fc2d000 + 5266248
6 com.steinberg.cubase10 0x0000000110131e67 0x10fc2d000 + 5262951
7 com.steinberg.cubase10 0x000000011013140c 0x10fc2d000 + 5260300
8 com.steinberg.cubase10 0x0000000110131543 0x10fc2d000 + 5260611
9 com.steinberg.AudioFileHandler.Xiph 0x0000000117702401 0x117700000 + 9217
10 com.steinberg.cubase10 0x0000000110124475 0x10fc2d000 + 5207157
11 com.steinberg.cubase10 0x00000001101182a9 0x10fc2d000 + 5157545
12 com.steinberg.cubase10 0x000000011014b810 0x10fc2d000 + 5367824
13 com.steinberg.cubase10 0x000000011014a357 0x10fc2d000 + 5362519
14 com.steinberg.cubase10 0x0000000110147bdb 0x10fc2d000 + 5352411
15 com.steinberg.cubase10 0x000000011014b810 0x10fc2d000 + 5367824
16 com.steinberg.cubase10 0x0000000110ff2c67 0x10fc2d000 + 20733031
17 com.steinberg.cubase10 0x0000000110ff22ba 0x10fc2d000 + 20730554
18 com.steinberg.cubase10 0x0000000110f59f43 0x10fc2d000 + 20107075
19 com.steinberg.cubase10 0x0000000110f5996c 0x10fc2d000 + 20105580
20 com.steinberg.cubase10 0x000000011108c8a0 0x10fc2d000 + 21362848
21 com.steinberg.cubase10 0x000000011108cb3f 0x10fc2d000 + 21363519
22 com.steinberg.cubase10 0x0000000111523044 0x10fc2d000 + 26173508
23 libsystem_pthread.dylib 0x00007fff59c172eb _pthread_body + 126
24 libsystem_pthread.dylib 0x00007fff59c1a249 _pthread_start + 66
25 libsystem_pthread.dylib 0x00007fff59c1640d thread_start + 13

2

Hi,

I would need the source *.crash file to have a look closely. But this crash is in the VST Thread. Some plug-in was crashing.

3

Hi Martin,

Thank you for jumping in.
What are you referring to with *.crash file? The full crash report file or the diagnostics file under ~Library/Logs/DiagnosticReports?

Thank you!

4

Hi,

The full *.crash file, which you can find in the Console utility.

5

Hi Martin,

Thank you for your help.
Please find the crash file attached to this message.

Thank you!
Cubase 10_2019-05-06-230036_Sams-iMac.crash (156 KB)

6

I also get random crashes after a few hours of work.
No dmp files so far, unfortunately
PC win10
Cubase 10.0.20

7

Hi,

Reported to Steinberg.

Have you tried in Cubase Safe Start Mode, please?

8

Hi Martin,

Thank you for taking the time to investigate the issue, I appreciate it.

I have not used Cubase in Safe mode but I will try.
Any specification about what you have found in the crash report? When I saw that AudioFileHandler is always the culprit of the crash, I was thinking maybe that is because I record and edit with FLAC files instead of WAV files? Or maybe totally unrelated… I’ve been setting my project to FLAC files ever since it became available in Cubase (6 or 7, I forgot…) and never had a problem, besides freezing files at the beginning but that was fixed soon after.

Thank you again for you help!
Sam

9

Hi,

Could you maybe attach some more crash files, just to know, if all of them are the same, please?