Content missing after installing Dorico 5

Ulf (sorry if I should send this to someone else):

After installing Dorico 5 Update (5.1) I get a missing files message for: 1) Indian Drum Basics; 2) Groove Agent SE 5 - Content; 3: Olympus Choir Micro; and 4) HALion Symphonic Orchestra. But, when I check the Download Assistant, all of these files are shown as having been downloaded and installed (green bars). I also tried reinstalling everything, but still get a similar error message. An earlier version of Dorico worked with no problem. Appreciate any help - work in MS Windows 10

Here is my diagnostic report also

Dorico Diagnostics.zip (284.7 KB)

After installing Dorico 5 Update (5.1) I get a missing files message for: 1) Indian Drum Basics; 2) Groove Agent SE 5 - Content; 3: Olympus Choir Micro; and 4) HALion Symphonic Orchestra. But, when I check the Download Assistant, all of these files are shown as having been downloaded and installed (green bars). I also tried reinstalling everything, but still get a similar error message. An earlier version of Dorico worked with no problem. Appreciate any help - work in MS Windows 10

@Audrey_Kozak , welcome to the forum, but please do not post the same message in multiple threads. Key members of the Development Team (and quite a few fellow users) read every post, and will find your request even if only posted once.

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Hi @Audrey_Kozak , welcome to the forum and thanks for the data.
Although the Downloload Assistant may say that everything is installed, accroding to your log files Dorico does only recognize the HALion Sonic contents. I assume it is a file permission issue.
In order to find out, please run the here attached batch file. First download and unzip it, then go into that folder and double click on the *.bat file.
A command window shall appear and after a few seconds later on your Desktop the file VAEDiagnosticsReport.zip shall get created. Please also post that one here as well. Thanks you very much
CreateVAEDiagnosticsReport.zip (782 Bytes)

Thank you Ulf and sorry I did not know I had posted my querry more than once! Here is the diagnostic report

Dorico Diagnostics.zip (284.7 KB)

Ulf

I am so sorry for the multiple postings! I had not realized that I did that - am a novice when it comes to these things.

Thanks for your kind help and here is the file

Audrey

Audrey,

No file came through if one was intended in this last post.

Hi @Audrey_Kozak , no worries about the double postings, but you need to read more carefully: In my previous reply I attached a batch script which does something differently than the usual Diagnostics Report that you’ve already posted.
So please read again my previous posting and follow the instructions closely. Thank you very much

Sorry, but I see this strange sentence when it executes: “Mirosoft VBScript runtime error: Permission denied” Then it ends with no produced output into my desktop. Before that I could see a large number of repeated lines saying that the system cannot find the pathway specified. If you are right about a permission issue (I had to override a MS prompt to not execute the unzipped .BAT file), is there a command to give Dorico full permission?

Audrey

Hi @Audrey_Kozak , in that case please do a right click on my batch file and then choose from the pop-up menu the item ‘Run as administrator’. How does it do then?

Ulf

I did that and saw one line saying “File Not Found” followed by a line saying that the VAEDiagnostics file will be written to the desktop. I do not see it on my desktop and just did a whole PC scan for the file but nothing came up in the search. So sorry for the bother over this and I greatly appreciate your patience!! - I am 70 and consider myself a computer novice even though I have been using Sibelius for more than 10 years and have been keenly interested in switching to Dorico.

Audrey