I’ve had an issue numerous times in the past with both Cubase 7.0, 7.5 and 8.0.2… I have a multi-monitor setup: 3 monitor screens and HDTV (HDMI) - currently using Windows 8.1 64 bit with nVidia GTX 780 Ti and onboard i7 3770k HD4000 - but this same issue has happened with previous setups (same screens but slightly older systems and nVidia video cards).
It’s always the same issue: one day all is working fine and then suddenly (normally seems to be connected with a display setup change), I’ll open Cubase and it crashes during startup every time on launch at “Video File Handling” (“Cubase has stopped working…”) Over the last couple of years this issue has happened three or four separate times using Cubase 7 , 7.5 and currently Pro 8. I’m sure it is something to do with changing the screen setup.
So yesterday, once again I had the same problem after working in Cubase Pro 8 the previous night (via remote desktop on laptop in lounge with audio routed to me thorough my secondary sound card and a long cable), all working perfectly. Then I shut down the system and booted up in the morning in 3-screen mode (not remote desktop). Crash on launch at Video File Handling.
SUCCESS! (For a while…)
So, I uninstalled the NVidia display driver and rebooted then I reinstalled an earlier version (v347.52). Then Cubase loaded up fine! (Note: I updated driver to latest nVidia driver version 353 first and this did NOT fix my issue. Only the older driver installation worked.)
Later on yesterday…
By coincidence, I received a new monitor screen in the afternoon and replace one of my slightly smaller screens (so I changed just one of the three monitor screens in my setup). After plugging it in and booting up, once again, I have exactly the same problem. However, this time, numerous nVidia driver uninstalls (using Driver uninstaller/cleaner) and fresh reinstalls of FIVE different driver versions including the latest did not help… I rolled back once more to 347.52 but still same crash, so back to ‘square one’!
I’m on Windows 8.1 but this has happened before in 7. Last year when this same problem happened, I actually exhausted all options with a Steinberg support guy over the course of two weeks back and forth and a few remote sessions (with both Cubase 7 and 7.5 running on both Windows 7 and 8.0)… In the end he was stumped too and literally gave up and left me helpless, blaming my hardware! I later discovered that simply unplugging the screens and reordering them back to their earlier order 3 - 1 - 2 or whatever and resinstalling the nVidia driver suddenly made Cubase work one day!
So I played around with the arrangement of my displays this morning and I also tried plugging in the old monitor again to restore my previously working multi-monitor setup but no joy (it sounds crazy but this did once seem to solve a similar issue, believe it or not)… I also still get the same crash with remote desktop…
I also temporarily removed videoengine.dll and all video-related exe files in the Components folder and trashed all Cubase preferences, tried without any nVidia driver installed, renamed all the Cubase folders I could think of while troubleshooting… I also renamed all plugin folders and VST3 folders … but no matter what I do it’s always the same crash each time I launch Cubase at ‘video file handling’.
Cubase 7.5 is installed on another profile I use for work and this actually launches perfectly. Any help or advice would be much appreciated.