If the .dmp files are normal MS Visual Studio dump files then WinDbg or any of the other debuggers may be the answer.
That is not something Steinberg would be able to provide.
And to be honest I’m not sure it would be such a great idea, without some sort of training it might send the user on a wild goose chase.
OTOH any pointer to what could be the cause of the crash would be extremely helpful.
+1
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