crash on exit

i have cubase v7.5, and v8.0.30 on my daw which both run fine. updates since v6 have been no problem all run well

after installing the upgrade v8.5 exhibits a “crash on exit” issue

Problem signature:
Problem Event Name: APPCRASH
Application Name: Cubase8.5.exe
Application Version:
Application Timestamp: 562a8a9a
Fault Module Name: exceptiondumper.dll
Fault Module Version:
Fault Module Timestamp: 51793144
Exception Code: c0000005
Exception Offset: 0000000000002d2f
OS Version: 6.1.7601.
Locale ID: 4105
Additional Information 1: 10a9
Additional Information 2: 10a9e94f5d556a692320a3c1822752cb
Additional Information 3: 0302
Additional Information 4: 03026a6a8153f8c8b582491bc7843758

any advice would be welcome thank you

I get the same message using Cubase 8.5. The 2nd one is ntll.dll causes this.

Problemereignisname: APPCRASH
Anwendungsname: Cubase8.5.exe
Anwendungszeitstempel: 562a8a9a
Fehlermodulname: exceptiondumper.dll
Fehlermodulzeitstempel: 51793144
Ausnahmecode: c0000005
Ausnahmeoffset: 0000000000007467
Betriebsystemversion: 6.1.7601.
Gebietsschema-ID: 3079
Zusatzinformation 1: dc96
Zusatzinformation 2: dc96b38cb523e02db805fcddd49f296b
Zusatzinformation 3: 0fd5
Zusatzinformation 4: 0fd57c69b1923c1c18ae7dea0d8d3404

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Need a project to be finished which Ive started one week earlier but every time i want to open it I got one of these crash messages.

I am really desperate regarding this. :frowning:

Need fo finish this project fast.

Any help out there? I d really appreciate it

Mountain Lime

Since I upgraded to Cubase 8.5 if I click exit or on the X in the corner Cubase will not shut down properly. The menubar stays on screen and Cubase goes into “not responding” in the task manager.

I have a new PC with and old RME9652 soundcard in it. The rest of the machine is top off the line(to play Battlefront and other cool stufff).

Yeah I recognise this too. But it seems to be normal. If you work in fullscreen editwindow one only can see one X in the upper right corner (“instead” of two). If you now want to close the edit windows and the project as well you can still see the bar, thats right.
It seems that the have removed the grey background only->so only menu bar left. You have to “double close”. First the project 2nd the menu bar. Thats all. If you dont do it that way windows stuck in shutting down windows->aks for force to shutdown.
I hope I got you right and this helps :wink:

Regards ML

Not sure I understand what you mean here. It may be a solution, but i just don’t follow.

Crashes may be from Cubase but quite often plugins are the real culprits.
I’ve had similar situation, almost all the time when closing a mid-to-large project, Cubase crashed. Those settings that are only saved at exit were lost. (I hope those settings are saved earlier than this - but that’s another story)
Finally I spent a day, and spotted a couple of plugings that had been causing memory corruption. Now I’m happily 99.9% exit-crash free.

Project closure or Cubase exit, that’s the timing bunch of the plugins rush to clear the resources, memory allocations, leftover critical sections, etc. etc. so it’s actually one of the most fragile moments. It’s time consuming (guess how many lines of the code have to run ?).

And just one coding mistake could overwrite the memory area it shouldn’t write to, which very well ruins the entire Cubase process.
(to make things worse, even though we could catch the moment of a crash, that’s likely an innocent victim, when the cause was memory corruption).

What I would do would be, to avoid the “fragile” plugins. Try reducing the number of plugins. Try to unload some suspicious plugins. Use jbridge to host plugins in the other process space than Cubase, so they only shoot themselves in their foot.

Good luck!

I had the same problem, and for me the cause was certain 32-bit plugins. Some of them for example were Slate digital (can’t remember exactly which ones), and trigger.dll being in the wrong folder.

When using only 62-bit plugins, the problem dissapeared for me. Hope it helps!

Im having similar issue, im getting crashes on exit with the Faulty Module Name: ntll.dll

Problem signature:
Problem Event Name: APPCRASH
Application Name: Cubase8.exe
Application Version:
Application Timestamp: 55e48727
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23543
Fault Module Timestamp: 57d2fde1
Exception Code: c0000005
Exception Offset: 0000000000048d84
OS Version: 6.1.7601.
Locale ID: 3081

im using Cubase Pro 8 v8.0.30 build 536 (64bit)

Ever since I updated my Nvidia Geforce GTX970 Graphic card driver to one of the most recent drivers v373.06 I have noticed consistent crash on exits with cubase.

I seem to able to close the project window fine everytime without any issue, but when I close the cubase main menu bar is when I get crashes.

The error can occur with a blank empty project, saved or not. Also occurs when not using any 32bit VSTs / Plugins.

I can’t remember this issue happening with previous graphic card driver which was a year or so old. I wish upgrading didn’t break stuff lol. I hope this issue gets investigated & prioritised.