# crash on project load (with crash report)

**URL:** <https://forums.steinberg.net/t/crash-on-project-load-with-crash-report/156380>\
**Category:** Cubase\
**Tags:** cubase-10, issue\
**Created:** [September 28, 2020, 9:47pm UTC](https://forums.steinberg.net/t/crash-on-project-load-with-crash-report/156380 "2020-09-28T21:47:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![theoneliketheory](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@theoneliketheory](https://forums.steinberg.net/u/theoneliketheory)\
**Post date:** [September 28, 2020, 9:47pm UTC](https://forums.steinberg.net/t/crash-on-project-load-with-crash-report/156380/1 "2020-09-28T21:47:42Z")

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Hello people. What format can I upload a crashlog in to ask for help? I’ve tried 5 different file types (pdf, txt, rtf, docx, doc).

Thanks

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**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\
**Post date:** [September 29, 2020, 1:39pm UTC](https://forums.steinberg.net/t/crash-on-project-load-with-crash-report/156380/2 "2020-09-29T13:39:28Z")

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Hi,

It depend on your system. Use the source file. So if you are on Mac, upload \*.crash, if you are on Windows, use \*.dmp, please.

You can also share the files via Dropbox or similar service.