Crash report Cubase 13

I have this crash report, but haven’t got a clue what it means
Crash Report

************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

– Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.031 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\histo\Downloads\Cubase 13.0.30 64bit2024.3.25 20.24.11.908 (3).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22631 MP (32 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Mon Mar 25 20:24:12.000 2024 (UTC + 0:00)
System Uptime: 1 days 5:03:08.476
Process Uptime: 0 days 0:27:07.000

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2d14.26fc): Access violation - code c0000005 (first/second chance not available)

±-----------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| “Shadow Stack” may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
±-----------------------------------------------------------------------+

For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffd`f5af1284 c3 ret
0:000> !analyze -v


  •                                                                         *
    
  •                    Exception Analysis                                   *
    
  •                                                                         *
    

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 609

Key : Analysis.Elapsed.mSec
Value: 78514

Key : Analysis.IO.Other.Mb
Value: 51

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 104

Key : Analysis.Init.CPU.mSec
Value: 61

Key : Analysis.Init.Elapsed.mSec
Value: 85238

Key : Analysis.Memory.CommitPeak.Mb
Value: 99

Key : Failure.Bucket
Value: NULL_POINTER_READ_c0000005_Cubase13.exe!Unknown

Key : Failure.Hash
Value: {63e5dfe3-c874-284d-8a5f-2e0a60fd3349}

Key : Timeline.OS.Boot.DeltaSec
Value: 104588

Key : Timeline.Process.Start.DeltaSec
Value: 1627

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 1.2.0.226

FILE_IN_CAB: Cubase 13.0.30 64bit2024.3.25 20.24.11.908 (3).dmp

CONTEXT: (.ecxr)
rax=000000001800a070 rbx=0000000026d9fd00 rcx=0000000000000000
rdx=0000000030beff40 rsi=000000000000000b rdi=0000000030beff40
rip=0000000142630cd8 rsp=000000000014e2f0 rbp=00000000178f46a0
r8=000000000053c240 r9=0000000000000001 r10=0000000000000003
r11=000000000014e250 r12=0000000000000000 r13=00000000004dcb40
r14=0000000181947ab0 r15=0000000000000058
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
Cubase13+0x2630cd8:
0000000142630cd8 4c8b01 mov r8,qword ptr [rcx] ds:0000000000000000=???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000142630cd8 (Cubase13+0x0000000002630cd8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

PROCESS_NAME: Cubase13.exe

READ_ADDRESS: 0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

IP_ON_HEAP: 0000000026d9fd00
The fault address in not in any loaded module, please check your build’s rebase
log at \bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

STACK_TEXT:
000000000014e2f0 0000000026d9fd00 : 00000000178f46a0 000000000000000b 000000000000000b 00000001458add48 : Cubase13+0x2630cd8
000000000014e2f8 00000000178f46a0 : 000000000000000b 000000000000000b 00000001458add48 00000000178f46a0 : 0x26d9fd00
000000000014e300 000000000000000b : 000000000000000b 00000001458add48 00000000178f46a0 0000000017da08a0 : 0x178f46a0
000000000014e308 000000000000000b : 00000001458add48 00000000178f46a0 0000000017da08a0 000000014262d2d1 : 0xb
000000000014e310 00000001458add48 : 00000000178f46a0 0000000017da08a0 000000014262d2d1 0000000000000014 : 0xb
000000000014e318 00000000178f46a0 : 0000000017da08a0 000000014262d2d1 0000000000000014 00000000178f46a0 : Cubase13+0x58add48
000000000014e320 0000000017da08a0 : 000000014262d2d1 0000000000000014 00000000178f46a0 0000000000000001 : 0x178f46a0
000000000014e328 000000014262d2d1 : 0000000000000014 00000000178f46a0 0000000000000001 00000002ffffffff : 0x17da08a0
000000000014e330 0000000000000014 : 00000000178f46a0 0000000000000001 00000002ffffffff 00000000178f4780 : Cubase13+0x262d2d1
000000000014e338 00000000178f46a0 : 0000000000000001 00000002ffffffff 00000000178f4780 000000014267699e : 0x14
000000000014e340 0000000000000001 : 00000002ffffffff 00000000178f4780 000000014267699e 00000000178f4778 : 0x178f46a0
000000000014e348 00000002ffffffff : 00000000178f4780 000000014267699e 00000000178f4778 0000000000000000 : 0x1
000000000014e350 00000000178f4780 : 000000014267699e 00000000178f4778 0000000000000000 0000000181947d70 : 0x00000002ffffffff 000000000014e358 000000014267699e : 00000000178f4778 0000000000000000 0000000181947d70 000000014372bffb : 0x178f4780 000000000014e360 00000000178f4778 : 0000000000000000 0000000181947d70 000000014372bffb 00000000315e6de0 : Cubase13+0x267699e 000000000014e368 0000000000000000 : 0000000181947d70 000000014372bffb 00000000315e6de0 00000001`42676a0d : 0x178f4778

STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: Cubase13+2630cd8

MODULE_NAME: Cubase13

IMAGE_NAME: Cubase13.exe

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_Cubase13.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 13.0.30.226

FAILURE_ID_HASH: {63e5dfe3-c874-284d-8a5f-2e0a60fd3349}

Followup: MachineOwner

Hi and welcome to the forum,

Attach the source *.dmp file, please.

When did the crash happen? Did it happen only once or can you reproduce it?

Cubase 13.0.30 64bit2024.3.25 20.24.11.908.dmp (1.9 MB)

Thank you

Hi Martin
It seems to crash often, since upgrading to v13

Hi,

Could you please provide more details? When does your Cubase crash? Do you have any steps to reproduce the crashes, please?

Reported to Steinberg. Thank you.

Hi @Dave_Grier ,

The crash seams to be in the MIDI Remote area. What kind of MIDI Remote device do you use, please? Do you use a factory script or own script?

Thank you

I have a Native Instruments Komplete Kontrol A61. Clarett 8pre+ sound card.
It crashed earlier when I went save a preset in serum.
Battery doesn’t store the kits I create, I have to reload every time I open a song I am working on.

Hi,

The Komplete Kontrol is own NI component, correct? So you don’t use any MIDI Remote device, right?