Every time I open Dorico I get this message that crash reports are detected from recent unexpected exits. No idea why. Dorico is very stable and I close the software in a regular way. Now and then I send the reports to Steinberg.
I’m on Ventura 13.5.1 with the latest Dorico Pro 5. It’s no big problem, but I wonder if there’s something deep down in my Mac or Dorico that causes this.
Hi @Douwe_Eisenga , then it seems you have crashes when exiting Dorico.
Of course, you already sent some of the crashes to Steinberg, they get into our automated system, but I can’t trace them back to a certain user. Therefore, in Dorico please do from the menu Help > Create Diagnostic Report and attach the corresponding zip file here. That zip file shall also contain some crash files which I will then have a look at.
Thank you very much
Thanks Ulf for this amazing quick reply. Here’s the zip-file
Dorico Diagnostics.zip (2.4 MB)
Thanks a lot.
And it was only that quick, because I was just checking the forum. Could have also taken much longer, so it was more a coincident.
And here comes already the verdict.
Indeed, there are a handful of crash files in there and they all point at EastWest’s Spaces II plug-in that crashes the Dorico audio engine while shutting down the app.
So this has no bad influence on your work, but still, it would be better if EastWest would fix it. Therefore I propose that you open a ticket with them and send them one of the in the Diagnostic Report contained IPS files. From our side there is nothing we can do. Maybe you could also check for an update of that plug-in first.
Thank you. I updated Spaces II but this doesn’t help. I opened a ticket at East West as you suggested. Have a nice day!
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They adviced to re-install Spaces and it seems that the messages are gone.
Cool, thanks for the feedback.