Crash, when starting a file or opening anything from hub

Dorico
1

I am moving this from the Beta-forum to this forum, since I have now installed the latest released retail (NFR) version

I have installed the latest version of Dorico on a Windows 10 machine. I installed Dorico on a second harddrive, not the OS hard drive.
The installation went fine with no warnings.
The activation code has been used and accepted.

From the Steinberg Hub I cannot start any new file or open a Mxml- or Midi-file.

“New Empty Project” causes a crash (Dorico has stopped working).
“New from (any) Template” causes a crash
“Open other” > midi-file… causes a crash at 50% loaded
Same for Mxml-files.

Dorico works fine, as long as I have a Steinberg UR22mkII attached.

The above mentioned problem occurs with a Realtek High Def. Audio soundcard (sit’s on many motherboards) and also with a PreSonus AudioBox USB with the latest drivers.

A curious thing: If I start the Steinberg Hub with the UR22mkII connected, then disconnects it, and then click on “New empty project” in the hub, Dorico starts just fine, but not the next time, I try to start the Hub and the Dorico with the UR22mkII disconnected.
So the UR22mkII has to be connected only when the Hub is started.

2

We’re aware of issues with Realtek hardware. One solution is to install ASIO4ALL for use when you don’t have your UR22 connected.

3

I did try Asio4All, but Dorico also crashed with this output driver.
I will try it again, maybe changing some settings will do the trick, but please be aware, that the exact same problem occured with the PreSonus AudioBox USB

4

Thanks for the info - please let me know if Asio4All doesn’t work after changing some settings.

Yes, I think my colleagues in Hamburg are aware of the PreSonus issue too.

5

Try the following:

  • Start Dorico - don’t load any scores yet
  • Open Edit → Device Setup and switch to either your Presonus or ASIO4All
  • Close Dorico and restart
  • Now try opening a file
6

Thanks a lot. I selected the Asio4All and followed your instructions.
Now Dorico starts just fine.

I hadn’t seen, that the setup-menu was selectable, the first time around it looked grayed out to me like all the other entrances in that menu.

7

Good to hear that Asio4all is a consistent fix for this issue.