CrashDump from Nuendo

I had this crash a few times since I upgraded to Nuendo recently. The program shows a window saying that Nuendo made an error and is unstable and that I have to save the project. I can then save the project and restart Nuendo.
I dont know if it is the wrong procedure to just copy paste this info into the forum but that is what I’m doing now :slight_smile:


For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ffa`e3f91fe4 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 656

    Key  : Analysis.Elapsed.mSec
    Value: 760

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 31

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2161

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 171

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_Nuendo13.exe!Unknown

    Key  : Failure.Hash
    Value: {55c508d0-36e2-6a64-7423-4471124264c6}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 78182

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1512

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 13.0.41.256


FILE_IN_CAB:  Nuendo 13.0.41 64bit2024.10.11 11.40.28.235.dmp

CONTEXT:  (.ecxr)
rax=6d616c3c56413f2e rbx=0000000000000000 rcx=000000000014d6a0
rdx=000000000014d6a0 rsi=000000035dfa61f0 rdi=000000035dfa61f0
rip=000000014347666d rsp=000000000014d6e0 rbp=000000000014d810
 r8=0000000000000000  r9=feff64746b605539 r10=fefefefefefefeff
r11=000000000014d6d8 r12=00000001170588d0 r13=0000000000000001
r14=0000000079fabf70 r15=0000000484183a00
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
Nuendo13+0x347666d:
00000001`4347666d 48397820        cmp     qword ptr [rax+20h],rdi ds:6d616c3c`56413f4e=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 000000014347666d (Nuendo13+0x000000000347666d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  Nuendo13.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
00000000`0014d6e0 00000001`43522a57     : 00000004`6178d5d0 00000003`5dfa61f0 00000001`07fe76f0 00000003`5dfa61f0 : Nuendo13+0x347666d
00000000`0014d710 00000001`4350967a     : 00000001`62793060 00000004`2ecf8db0 00000003`00000000 00000004`de960550 : Nuendo13+0x3522a57
00000000`0014d9c0 00000001`4455296f     : 00000005`b7c8c3b0 00000000`0014e7e0 00000000`00000018 00000000`0000000f : Nuendo13+0x350967a
00000000`0014dee0 00000001`43461e53     : 00000001`45b5df88 00000000`ffffffff 00000001`45a43184 00000004`2ecf8e10 : Nuendo13+0x455296f
00000000`0014df10 00000001`4341be30     : 00000005`b7c8c3b0 00000000`0014e0b0 00000000`00000000 00000005`b7c8c3b0 : Nuendo13+0x3461e53
00000000`0014df80 00000001`425f56e8     : 00000001`45a43184 00000000`0014e0b0 00000000`00000000 00000000`0014e7e0 : Nuendo13+0x341be30
00000000`0014dfb0 00000001`4454fa5a     : 00000004`2ecf8e10 00000000`0014e7e0 00000004`2ecf8e00 00000001`627931a8 : Nuendo13+0x25f56e8
00000000`0014e250 00000001`4345aab4     : 00000004`2ecf8e10 00000004`2ecf8e10 00000000`ffffffff 00007ffa`e3f2cc7a : Nuendo13+0x454fa5a
00000000`0014e2c0 00000001`43417a30     : 00000001`45b5db68 00000000`00000000 00000000`00000000 00000000`0014e680 : Nuendo13+0x345aab4
00000000`0014e4a0 00000001`4260594d     : 00000001`45b5e2d0 00000000`0014e7e0 00000004`38f43c00 00000001`4428dd2d : Nuendo13+0x3417a30
00000000`0014e670 00000001`445358b5     : 00000004`2ecf8df8 00000000`0014e719 00000000`0014e7e0 00000004`38f43c50 : Nuendo13+0x260594d
00000000`0014e6c0 00000001`444bed02     : 00000000`00000001 00000000`00000000 00000004`2ecf8db0 00000004`38f43c50 : Nuendo13+0x45358b5
00000000`0014e780 00000001`444a800b     : 00000000`00000001 00000004`2ecf8db0 00000004`38f43c50 00000000`00000000 : Nuendo13+0x44bed02
00000000`0014e7c0 00000001`444bf0ed     : 00000000`00000040 00000000`0014e8e0 00000000`00000000 00000004`2ecf8db0 : Nuendo13+0x44a800b
00000000`0014e830 00000001`429563b6     : 00000000`0014e9d0 00000004`2ecf8db0 00000000`0014e9e0 00000000`0014e8f0 : Nuendo13+0x44bf0ed
00000000`0014e8b0 00000001`42950c49     : 00000000`00000000 00000000`0014e9d0 00000000`0014e9a0 00000000`00000000 : Nuendo13+0x29563b6
00000000`0014e9a0 00000001`42951359     : 00000000`00000001 00000001`470af408 00000004`e4730d90 00000004`de960550 : Nuendo13+0x2950c49
00000000`0014e9f0 00000001`43507c44     : 00000005`bdad9850 00000001`45b5f478 00000004`e4730d90 00000000`00000022 : Nuendo13+0x2951359
00000000`0014ea90 00000001`4455296f     : 00000005`b7c8c3b0 00000000`0014f8b0 00000000`0000000c 00000000`0000000f : Nuendo13+0x3507c44
00000000`0014efb0 00000001`43461e53     : 00000001`45a3f87c 00000000`ffffffff 00000001`45a43184 00000004`2ecf7188 : Nuendo13+0x455296f
00000000`0014efe0 00000001`4341be30     : 00000005`b7c8c3b0 00000000`0014f180 00000000`00000000 00000005`b7c8c3b0 : Nuendo13+0x3461e53
00000000`0014f050 00000001`425f56e8     : 00000001`45a43184 00000000`0014f180 00000000`00000000 00000000`0014f8b0 : Nuendo13+0x341be30
00000000`0014f080 00000001`4454fa5a     : 00000001`45acbd50 00000000`0014f8b0 00000001`45acbd00 00000001`627931a8 : Nuendo13+0x25f56e8
00000000`0014f320 00000001`4345aab4     : 00000000`00000000 00000001`45acbd50 00000000`ffffffff 00007ffa`e3f2cc7a : Nuendo13+0x454fa5a
00000000`0014f390 00000001`43417a30     : 00000001`45b5e090 00000000`00000000 00000000`00000000 00007ffa`00000006 : Nuendo13+0x345aab4
00000000`0014f570 00000001`4260594d     : 00000001`45b5e2d0 00000000`0014f8b0 00000004`38f43c00 00000001`4428dd2d : Nuendo13+0x3417a30
00000000`0014f740 00000001`445358b5     : 00000004`2ecf7188 00000000`0014f7e9 00000000`0014f8b0 00000004`38f43c50 : Nuendo13+0x260594d
00000000`0014f790 00000001`444bed02     : 00000000`00000001 00000000`00000000 00000004`2ecf7140 00000004`38f43c50 : Nuendo13+0x45358b5
00000000`0014f850 00000001`444a800b     : 00000000`00000001 00000004`2ecf7140 00000004`38f43c50 00000000`00000000 : Nuendo13+0x44bed02
00000000`0014f890 00000001`444bf0ed     : 00000000`00000040 00000000`75de4d40 00000000`00000000 00000004`2ecf7140 : Nuendo13+0x44a800b
00000000`0014f900 00000001`444b9cc8     : 00000000`75de4d40 00000004`2ecf7140 00000000`8c1ac840 00000001`41ee1e2a : Nuendo13+0x44bf0ed
00000000`0014f980 00000001`4446f5d8     : 00000001`44810701 00000000`0014fab9 00000000`006c0d2c 00000000`02c23200 : Nuendo13+0x44b9cc8
00000000`0014fa30 00000001`44801ef5     : 00000000`00000066 00000000`00000000 00000001`44810701 00000000`00020000 : Nuendo13+0x446f5d8
00000000`0014fa60 00000001`448010e1     : 00000000`00000000 00000000`006c0d2c 00000000`00000066 00000000`005b1df0 : Nuendo13+0x4801ef5
00000000`0014fb20 00000001`447f240f     : 00000000`005b1d18 00000001`437e273e 00000000`00000007 00000000`46870000 : Nuendo13+0x48010e1
00000000`0014fba0 00000001`447ef670     : 00000000`005b1d18 00000000`00000000 00000000`000f05cc 00000000`005b1d18 : Nuendo13+0x47f240f
00000000`0014fbd0 00000001`447ef4eb     : 00000000`005b1d18 00000000`005b1d18 00000000`00000000 00000001`4446da09 : Nuendo13+0x47ef670
00000000`0014fc10 00000001`44469848     : 00000000`00000000 00000000`005b1d20 00000000`00000000 00000000`00000000 : Nuendo13+0x47ef4eb
00000000`0014fc60 00000001`437e2461     : 00000000`005a7490 00000000`005a7490 00000000`005a76e0 00000000`005a7718 : Nuendo13+0x4469848
00000000`0014fc90 00000001`44943db6     : 00000000`00000000 00000000`0014fcb8 00000000`0014fcf8 00000000`0014fcb8 : Nuendo13+0x37e2461
00000000`0014fef0 00007ffa`e2a5257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Nuendo13+0x4943db6
00000000`0014ff30 00007ffa`e3f4af08     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  Nuendo13+347666d

MODULE_NAME: Nuendo13

IMAGE_NAME:  Nuendo13.exe

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_Nuendo13.exe!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  13.0.41.256

FAILURE_ID_HASH:  {55c508d0-36e2-6a64-7423-4471124264c6}

Followup:     MachineOwner
---------

And now something I never experienced before: My key custom key commands are gone! It just happened after a crash… They are not gone, just reverted back to a previous version. Perhaps they have been synced with my Cubase settiongs? I could import my profile from Cubase again, but I spent the whole night yesterday going through all of them and now they are gone. Any suggestions on how to hopefully find them in some folder? Fingers crossed!

You should upload the dmp file itself.

It happens when I change visibility of the tracks and Nuendo is slightly unresponsive after the error window. I’m wondering if it has something to do with my latest windows update, I’ll try to roll the latest windows update back.

EDIT: did not work. Nor did updating my graphics card drivers

EDIT2: I find it strange that it happens when I navigate the session without any playback. Any suggestions?

Nuendo 13.0.41 64bit2024.10.11 18.21.02.099.dmp (2.2 MB)
I started in safe mode with all plugins deactivated and it still happened. Also if I start with preferences disabled or deleted. I think it only happens when i choose to show or hide tracks with key commands or macros.

This PLE script triggers the error every time

I think perhaps my problem was the PLE command. I changed the Container type is All types to Media type is equal to Audio. Now it does not give me the error

But I still occasionally get this crash code recently when loading a semi-large session

Try running the session on a second system if you can to root out hardware compatibility