# crashes and the app shutting down

**URL:** <https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220>\
**Category:** Cubase\
**Tags:** cubase-9, issue\
**Created:** [June 13, 2018, 12:29am UTC](https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220 "2018-06-13T00:29:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![naseemjalal](https://avatars.discourse-cdn.com/v4/letter/n/ac8455/32.png) [@naseemjalal](https://forums.steinberg.net/u/naseemjalal)\
**Post date:** [June 13, 2018, 12:29am UTC](https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220/1 "2018-06-13T00:29:55Z")

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i am having problem with my cubase 9.5 and also 9  
every time i open the app and try to load anything the app crashes on me  
and i tried a lot of options but still doing the same

any solutions please

the msg i get after the app crashes in attachment  
[Problems and crashes.rar](https://forums.steinberg.net/uploads/short-url/dhkqoE61B4pzDqF9S6uFJTrvLsS.rar) (25.5 KB)

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**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\
**Post date:** [June 13, 2018, 12:24pm UTC](https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220/2 "2018-06-13T12:24:22Z")

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Hi and welcome,

Antares AutoTone is crashing. Make sure you have the very latest update installed, or contact the vendor, please.

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**Author:** ![naseemjalal](https://avatars.discourse-cdn.com/v4/letter/n/ac8455/32.png) [@naseemjalal](https://forums.steinberg.net/u/naseemjalal)\
**Post date:** [June 13, 2018, 2:28pm UTC](https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220/3 "2018-06-13T14:28:30Z")

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thank you  
i thought its antares first  
but i have another mac iam using have same problem  
and there is nothing i mean there is no Autotune  
i only installed kontakt and absulote 3  
and keep doing same thing

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**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\
**Post date:** [June 14, 2018, 5:02am UTC](https://forums.steinberg.net/t/crashes-and-the-app-shutting-down/110220/4 "2018-06-14T05:02:42Z")

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Hi,

Could you share a crash file from that computer?