crashes when making batchconversion

I’m having a lot of crashes with WL9 when making/editing batch conversion templates.
So, what i’m doing is make a batch converter that comverts a 24bit file to 16bit with dither and it renames the file to filename 1644.wav. Whe I try to save the conversion Wavelab crashes and everything is gone. This is driving me nuts!
win7 x64

I get crashes when editing batch conversions.
It happens when the menu of plugs is supposed to appear on the top left of the screen. OS X Version on 10.11.3 here

I can’t reproduce a problem here.

Please send me a crash log. On Mac you get it by default.
On Windows, proceed as follows:

  • Click on the File Tab
  • Now press Alternate and click on the Preferences button
  • Now press Alternate and click on the Global button
  • You can now see a tab called “Diagnostics”, at the right side.
    Click on it. then at the bottom of the page, check the button “Enable Crash Report”.

Now restart WaveLab. Then do the procedure that causes the problem you experiment.
This will create a crash log that is usable. This is what I need. Thanks.

I tried looking for the diagnostics tab, but I don’t have it? :question:
I’m on win7 x64.

Maybe this is helpfull?

Problem signature:
Problem Event Name: APPCRASH
Application Name: WaveLab9_0_64.exe
Application Version: 9.0.10.536
Application Timestamp: 56d83abb
Fault Module Name: Qt5Widgets.dll
Fault Module Version: 5.5.1.0
Fault Module Timestamp: 56d824dc
Exception Code: c0000005
Exception Offset: 00000000000495b2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5fbd
Additional Information 2: 5fbd65eadc502a24f1be027f8d7abf1c
Additional Information 3: 078c
Additional Information 4: 078cdbef5ed62c3ec431cfecc6445861

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C:\Windows\system32\en-US\erofflps.txt


Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: WaveLab9_0_64.exe
Application Version: 9.0.10.536
Application Timestamp: 56d83abb
Hang Signature: 269c
Hang Type: 16384
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 269cc41be7326d0ceef872e05201d041
Additional Hang Signature 2: b2e5
Additional Hang Signature 3: b2e57773ded07bf59f27fc1f40740f4a
Additional Hang Signature 4: e237
Additional Hang Signature 5: e2373bc1e24852b07a4715d1fad2b75f
Additional Hang Signature 6: 676c
Additional Hang Signature 7: 676c24fe076b5a08fd7fefb0bd895255

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I tried looking for the diagnostics tab, but I don’t have it

Start WaveLab again, and follow my exact instructions. Then you will get it.

I’m sorry, tried it a couple of times, but I don’t see a diagnostics tab. :blush:

Ah, mised the alt = alternate button. :blush:
Coming back soon!

OK, here’s a crash report. Sending it with the tool didn’t work, so I uplaoded it.

Download link
http://we.tl/TkUSXzS2Ih

and another one:

Download link
http://we.tl/o3O90A6ZpP

What I did was open a batchprocessor that had dither to 16bit and rename (add 1644 to file name), replaced the dither to mbit+ in wavelab and saved the batchprocessor and then it crashed.

These are a couple of the batchfiles (new and old) that I use.

Download link
http://we.tl/XUu1q3d1Kh

I can try it a lot of times, also with new batchfiles in different maps, I always get a crash.

Thanks, this was useful.
I think I know why the problem happens. Until a fix, I think the problem won’t happen if you don’t close any batch processor during the same WaveLab session. Please try this.

OK, great! Now that you mention it. I think it indeed happens when I close the batch session.