Crashes

Cubase
1

So I bought Cubase Artist 6 in January
Got the free update to Cubase Artist 6.5
I believe there was a patch to 6.5.2.
Everythings fine.


Last week I decided to upgrade to version 6.5.
It now says I have Cubase 6.5.2, Which I believe is strange yes?

I’m having crashes when closing the program.
It’s also performing strangely which i’ve only noticed since the upgrade to the full 6.5.2
Guitar rig 5 or VST windows in general go black and unresponsive,but sometimes come back to life.
My keyboard is uselsss. Space bar no longer plays, I can’t click anywhere in the window to select anything though the menus in the cubase bar work (File,Audio etc etc)
The transport buttons on my CI2+ interface still operate cubase correctly in most situations
After this I try to close it down and start again but it refuses to close properly.
I only tend to use Native Instruments plugins and StevenSlateDrums.


Windows 7 64bit
Intel i7 920 2.66ghz
6 gig corsair dominator ram
ATI 5450
Intel x25 SSD
Creative GamerXtreme Soundcard
Steinberg CI2+ interface
Rig Kontrol Interface


You’ll have to forgive me but when I spend nearly £500 on some software I do expect it to be much more stable than this.
Any ideas to whats causing it and where to go for a solution?

2

You’re going to hate this, but have you tried trashing your preferences? If that doesn’t fix it you have more serious problems.

3

When you say trashing the preferences do you mean resetting hot keys and UI preferences and such like?
To do this would it just be a case of “reset to default” or is it a bit more sinister than this?

4

Not exactly. Here: https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/removing-the-preferences-of-the-sequencer/

If that does not work (hopefully it will) your next option will be to find you LOG file and send it to the tech support team. More about that here: https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/what-are-error-and-exception-messages/kb_back/2025.html?tx_p77sbknowledgebase_pi1[keyword_search]=Crash

I would definitely trash your prefs first. There really are some great articles in the knowledge base. :wink:

5

Hard to tell what exactly you have installed from your post but 6.5.2 was for artist only so if you have installed this onto C6.5 that could explain your problems.