Crashing on Save

Dorico
1

Hi All,

I really want to be able to use Dorico but it keeps crashing whenever I go to save a project. Only error message I’m getting is that Windows encountered an error. I’ve attached my crash dumps and app data. I am able to do basic operations like add a player, etc. within Dorico itself.

Windows 10
Intel Celeron
4 GB RAM (will be upping that to 8+ today)

Thanks all!
Lee
Dorico.exe.2896.zip (669 KB)
application.zip (1.32 KB)

2

I’m very sorry you’re having problems with Dorico crashing. I’ve passed your crash logs on to Paul, and hopefully he will get a chance to look at them soon and give us a clue as to what might be going wrong.

3

Hi Lee,

I’ve taken a look at the logs, and it’s the Dell Backup and Recovery component that is crashing. This is likely to be a shell extension that hooks into the Save dialogs of all applications. If there’s a crash in that then it will take down the application that is running. If you are using this for backup then in the first instance I would suggest updating it - there’s a newer version at http://www.dell.com/support/home/uk/en/ukbsdt1/Drivers/DriversDetails?driverId=GX7TX . If you aren’t using it then I’d recommend uninstalling it.

Loaded symbol image file: DBROverlayIconBackuped.dll
Image path: C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIconBackuped.dll
Image name: DBROverlayIconBackuped.dll

4

Hi Paul,

I removed and uninstalled Dell Backup and Recovery, rebooted, and Dorico is still crashing on the save. I have Crash Dumps and App Data but it’s too large to upload. I’m wondering if something went wrong on the install. Should I delete and reinstall?

:cry:

Lee

5

Probably best to send Paul a PM containing the latest crash dumps so he can take a look and see what’s the likely culprit now. It’s possible that the Dell software has still left some of its shell extensions lurking around, and that they’re still causing problems.

6

you could also run up AutoRuns to confirm, see Autoruns for Windows - Sysinternals | Microsoft Learn. Make sure you run as administrator.

There is a ‘Explorer’ tab listing all shell extensions loaded. If you find Dell entries there, you can just disable them. Might have to restart afterwards.

7

From other crash dumps Lee has sent it seems that the Dell Backup tool is still lurking around on his system.