Subject: Crashing!
Description: I installed Cubase LE5 on a new laptop and when I first tried it it worked fine, then last night when I tried to open the program it crashed my computer. I tried uninstalling and then re installing the program, but it did the same thing again. What went wrong? PLEASE HELP!!!
Support request ticket reference number: ref:_00D30F1z._50030WoLcj:ref
PLEASE IF ANYONE CAN HELP ME ASAP!!! EMAIL ME djstevenson@netzero.net
CALL ME!! My phone number is on the support request ticket.
Hello Vidgirl8,
Sorry for your trouble. First, please shut down Cubase. Then go to the Start menu, All Programs, Cubase LE5, Cubase LE5 User Settings Data Folder. In the top address bar, you should see “App Data (roaming) Steinberg” Click on Steinberg at the top. This will put you in the Steinberg app data folder. Trash any Cubase folders that you see there. This will trash your key commands, preferences, sound card settings, etc. It also should clear up the problem you are having. Restart Cubase. You will need to reset your audio outputs (Devices, Device Setup, VST Audio System).