Crazy problem, looking for paid consultant

Cubase
1

Ok, so I have been using Cubase for many years and just updated to Cubase 15.30.

I had not used it for a couple of months and loaded it to begin some work.

I got no sound at all from audio files and on midi piano tracks the sustain data was completely deleted and I only got the initial transient notes.

I went back to earlier versions down to Cubase 12 with the same results.

I tried rebuilding my preferences with same results.

Never had anything like this ever before so I am completely befuddled.

I would be happy to pay someone that is an expert for a 30-60 minute consultation to figure this problem out so I can get back to work.

Thank you in advance

Greg Preuss

2

I would first not worry about pay, and give a bit more details about your issues here. Your solution may be …free.

3

for sure!

We can start troubleshooting here:

Can you show us screenshots of

  • Audio Connections: Output tab. And, if you use it, the Control Room tab. Be sure to include the entire window, don’t crop it.

  • Same thing for Studio Setup: Audio System.

Here are examples of what I’m asking for

image
image824×762 33.3 KB

image
image799×335 9.63 KB

image
image787×333 11.5 KB

4

Thanks for the quick reply’s. I will send the photos tomorrow.

5

Here are the photos you requested.

IMG_5704
IMG_57042142×2856 1.4 MB

IMG_5705
IMG_57053024×4032 1.15 MB

IMG_5706
IMG_57064284×5712 3.74 MB

6

To get an idea if your problem is related to the interface or to the control room setup, I would first try to deactivate control room and connect your stereo out L/R directly to the Cubase. If that works you can focus on the Control Room settings.

7

I already tried that with no results. I also rebuilt my preferences hoping that would do it but no help there either.

8

@gregdx7

  • Have you verified that outputs labeled ch 23 and 24 are correct-- that they are the main outs?

  • Is the routing within the Allen and Heath board correct?

  • Have you reset the unit to factory?

  • Have you re-installed the Allen Heath driver?

  • What exact model is it?

  • Have you tested with another audio driver, like the Steinberg Built-in ASIO driver routed to the Windows audio?

9

Thanks for the great ideas Steve!

I have to go out of the country tomorrow but will try these as soon as I get back next week.

The thing that’s hard to understand is why the midi data like sustain on the piano has also disappeared.