Cubase Artist crashes often

Please see attached zipped dump file. Here’s what I found in Windows event viewer:

Faulting application name: Cubase10.exe, version:, time stamp: 0x5d973b0b
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process ID: 0xdb8
Faulting application start time: 0x01d5a7350ad8b103
Faulting application path: C:\Program Files\Steinberg\Cubase 10\Cubase10.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 44d39342-075e-4ddf-aa0e-a1a0772718a4
Faulting package full name:
Faulting package-relative application ID:

[System Summary]
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z390 I AORUS PRO WIFI
System Type x64-based PC
System SKU Default string
Processor Intel® Core™ i5-9400 CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F6, 05/06/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z390 I AORUS PRO WIFI-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = “10.0.18362.387”
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.3 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 29.5 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PC
R7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern
Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware (315 KB)


THe crash is in Groove Agent SE. There are some reports here on the forum about this kind of crashes. It’s probably related.

Hi Martin,

Can you be more specific? Do you have any links or ideas how to solve the issue?



Unfortunately there is no solution so far.

Sorry I don’t remember (van’t find) the link now.