Cubase 10.0.60 crashes during zooming

Cubase
,
1

We’ve Cubase 10.0.60 on MacOS High Sierra 10.13.6, zooming into the tracks with ‘H’ key (zoom in) results freeze and then crash of Cubase.

We’ve lost many projects because of that. We need to zoom maximum in order to see the tracks and details of M&E tracks of our project for synch. all the records.

Any idea would be much appreciated. Configuration of our MACs:

iMac Retina 4K 21.5-inch, Late 2015
3,1 Ghz Intel Core i5
8 GB 1867 DDR3 Ram
512 GB SSD Drive
Intel Iris Pro 6200 1536 MB GPU

This is urgent.
We look forward to hearing back from you,
Many thanks in advance.

P.S: The MacOS is newly formatted, nothing installed on it except Cubase. Nothing working background heavily.

2

Hi,

Could you attach a *.crash file, please?
Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).

3

There is no any file with .crash extension, actually it freezes and rainbow mouse icon gets rotated and rotated… Till I kill the Cubase process.
We have 3 different iMac computers, and all have the same issue.

4

Hi,

OK, is there at least *.hang file created by any chance?

5

Hi Martin.Jirsak,

I attached an image of my 60 tracks of audio which my iMacPro (2017, 128 GB Ram, 14 cores) freezes when I switch from my mixer to my project window. It happened 5 or 6 times tonight.

I"m not actually changing the zoom but switch from the mixer view to the Project view in a one monitor system only (retina 27" 5K Apple iMac display).
I did change zoom earlier without freezing.

But changing focus from mixer to project window and them moving the window a tiny bit to see the top 2 or bottom 2 tracks it freezes…

SO where are those crash files you mentioned found?

*.hang
or
.crash

on an Apple Hard Drive that has all the system and software on it (not a data drive, of course)…
I’m running the actual project and it’s audio off a Pegasus3 R8 Raid drive (8 six TB hard drives in a Raid 5 config) and having no issues till this for the first time.
Final Cut Pro runs fine which is where I mostly work.

LG

iMac_Freezing_switching_from_Mixer_to_Project_Windows_2.jpg
iMac_Freezing_switching_from_Mixer_to_Project_Windows_2.jpg5104×2696 828 KB

6

Hi,

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).

7

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).

Thanks Martin,

I couldn’t find anything that had recent dates for when I crashed, just a few older reports from months ago with another program.
In the area you mentioned but in the console I did see a folder named “System Report” and in there I used the search box entering ‘Cubase’.
I got a long list of things and scrolled down to Kernel_2020_08_28_000050_iMacPro2018s-Imac-Pro.gpuRestart and double clicked on that and got a window full of info and code stuff.

This looks like last night when I had another freeze/crash that I had to hit the power button to close down and again to boot back up to get back to work. (in Cubase)

Fri Aug 28 00:00:50 2020

Event: GPU Reset
Date/Time: Fri Aug 28 00:00:50 2020
Application: Cubase 10.5
Path: /Applications/Cubase 10.5.app/Contents/MacOS/Cubase 10.5
Tailspin: /Library/Logs/DiagnosticReports/gpuRestart2020-08-28-000050.tailspin
GPUSubmission Trace ID: 0
Version: 10.5.20.179
OS Version: Mac OS X
Graphics Hardware: Radeon Pro Vega 64
Signature: 1

Report Data:

GPU Log Version: 1

Restart Channel: sDMA1

—THE STATE OF THE DRIVER—

AMDRadeonX5000_AMDVega10GraphicsAccelerator PCIe Device: [243:0:0] State: ENABLED
TotalVideoRAMBytes: 0x00000003ff000000 (17163091968)

[00] Channel: GFX
ConsumedTS = 0x00514778, LastSubmitTS = 0x0051478c
Ring: ENABLED
GPUAddress = 0x000000fbfdd39000, Size = 0x20000, ReadPtr = 0x0001bc00, WritePtr = 0x0001c600
PendingEvent: YES
NumberOfPendingCB = 20, FirstPendingTS = 0x00514779, LastPendingTS = 0x0051478c
FirstPendingCB:
ProcessID = 172, ProcessName = WindowServer, SubmitContext = UnknownCtx (0)
NumberOfWaits = 2
1 - Channel sDMA0, TS = 0x005d413a
2 - Channel sDMA1, TS = 0x0065ef94
GPUAddress = 0x0000000402921c00, Size = 0x000007bc, VMID = 4
ContentValidation = PASS
Execution point 0x7bc
Buffer range 0x73a … 0x7bb:

But I think when the computer just freeZes it doesn’t have the ability to create a crash report as I couldn’t find any as mentioned above.

after the info that I just copied and pasted there were rows and rows of 8 columns going down the page of 8 bits per column then more stuff, them more rows of similar columns, etc till the very end with read

: ** GPU Debug Info End **

LG

8

Hi,

I’m sorry, I can’t read anything from this.

9

Hello again,
Our problem still continues. Shortly; zooming into the tracks with ‘H’ key (zoom in) results freeze (rainbow icon circling around), it waits, waits, till we force quit Cubase. And of course, we lose the project.

We do lots of zoomings into the tracks, because to fix the synch. of tracks/musics.
Cubase 10.0.60 on MacOS High Sierra 10.13.6.

We look forward to hearing back from you,
Many thanks.

10

What would you suggest us? Updating Cubase, MacOS version or anything else?

11

Any idea please?