Cubase 10.5 crashes upon clicking Import Video

I’ve read the Video Support Article

Specs of Video:
.mp4 Container
AAC, H.264
Frame Rate: 30fps

Specs of Computer:
macOS Monterey 12.6.7
64 GB RAM
3.8 GHz 8-Core Intel Core i7

Can’t drag and drop.
Cubase 10.5 crashes upon clicking Import Video. The crashing upon click has happened since the purchase of this product.

Anything I’m missing? Please let me know. Any help greatly appreciated.

I changed the title to include that there is a crash do you have a crash log?

one moment. I will crash it again.

I would like to add an update to situation: I am able to drag and drop some files sometimes and sometimes not. For example, as stated above when I tried to add the .mp4 video it did not work in the way described. I converted it to .mov and now I can drag and drop. Sometimes the reverse happens: I can’t drag and drop a .mov, I convert it to .mp4 then I can drag and drop. The “import video” has never worked since I bought this product about 2-3 years ago. So I never relied on it.

I think I would sum up the situation as: Cubase 10.5’s import video does not work at all for me. This has been my experience. Across all updates of my macOS.

I just figured out the above “converting” situation just now. I suppose I would say this issue is solved. Sorry for the inconvenience, Steve. Thank you for your time.

Please attach the file, don’t past text.

Oh, I apologize. I did not know of that option. Will do.

I had to look up how to attach a crash report. I hope I am doing this correctly.
If I’m being too much trouble, I wouldn’t bother trying to help me further.

Cubase 10.5-2023-09-07-173912.ips (64.1 KB)

I always convert video to bring it into Cubase.

In the program I use (a Windows app) I created a preset and simply use that to convert to Apple ProRes, with NON variable frame Rate. Possibly the app Handbrake can help you with this. https://handbrake.fr

The topic of video codec and containers is bewildering to all but the specialists – there are so many combinations possible.

I hope that’s humor, cause I laughed. It was the correct method to upload. I am on Windows, so hopefully a Mac user will be able to tell you whether there’s any useful info in the log.